Turn returns into opportunities
24–48h
from arrival to disposition
From a branded returns portal to inspection, refurbishment and restocking, we recover value from every return and keep your customers coming back.
Returns in · Value out · 24 to 48 hours
Why Reverse Logistics
Maximize recovery, minimize hassle
Returns can't be avoided, but lost revenue and slow handling can. The right partner turns returns from a cost center into a value driver.
Faster processing
Items are inspected and dispositioned within 24 to 48 hours of arrival, not weeks.
Value recovery
Refurbishment, resale and liquidation, with Mexico-based processing at up to 60% less than US alternatives.
Customer experience
A simple, branded returns flow that protects your brand and brings customers back.
Capabilities08 items
End-to-end returns management for modern commerce
The full returns lifecycle, with visibility and analytics at every step.
- 01
Returns Portal
A branded self-service portal where customers start returns, print labels and track status.
- 02
Inspection
Every unit is assessed and graded, with photos when needed.
- 03
Refurbishment
Items repaired, repackaged and restored at a fraction of US costs.
- 04
Restocking
Back to inventory fast, with real-time updates to your store and ERP.
- 05
Liquidation
Secondary-market channels for open-box, damaged or seasonal goods.
- 06
Recycling
Responsible disposal of unsellable items that supports your sustainability goals.
- 07
Analytics
Root causes like sizing, defects and packaging, surfaced to cut future returns.
- 08
Integration
Shopify, Amazon, WooCommerce, NetSuite and SAP, with automated processing and inventory sync.
Getting started
Streamline returns in three weeks
We design the workflow, deploy the portal and run the facility.
Week 1
Map your returns flow
We audit current processes, return rates and disposition rules.
Week 2
Launch your returns portal
Deploy the branded portal, integrate your platform and set RMA rules.
Week 3
Process and recover
Returns arrive for inspection, refurbishment, restocking or liquidation, with full visibility.
FAQ · 06 answers
Frequently askedquestions
Straight answers about reverse logistics with Ship 321.
It's managing customer returns back through the supply chain: the portal, inbound shipping, inspection, grading, refurbishment, restocking, liquidation and recycling. Done well, it recovers revenue and protects customer satisfaction.
